Course Purchase & Website Terms

Updated 15 October 2026. The purchase terms below apply to new bookings from this date. They do not retrospectively reduce rights agreed for an existing booking.

Course purchases

Who you are buying from

ISO Academy Limited is registered in England and Wales, company number 12542559. Our registered office is 2 Lupton Road, Fradley, Lichfield, England, WS13 8XN. Contact hello@iso-academy.com for course, purchase or support questions.

Choosing and paying for a course

Check the course title, standard edition, level, content, study time, assessment and price before paying. Course prices are shown in pounds sterling (GBP). VAT is not charged on our courses. Your bank or card provider may apply currency conversion charges if you pay from another currency.

Our online course checkout and learning platform are provided through Thinkific at www.iso-academy.com. Review your order, enter any eligible discount code and check the final amount before completing payment. Available payment methods are shown at checkout. Keep your order confirmation and receipt. If an order or access email does not arrive, check your spam folder and contact us.

Access and assessment

New course enrolments provide 180 days’ access from enrolment. This is the access period, not the amount of study time required. Course descriptions state the expected study time; you can study at your own pace within your access period. Keep your login details private and use the account for the enrolled learner.

You may revisit the learning materials and re-attempt assessments during your access period. A certificate is awarded when you successfully meet the course completion and assessment requirements. Re-attempts do not remove the assessment requirements or guarantee a pass without completing them.

You need a compatible internet-connected device, an up-to-date browser and a working email address. Contact us before booking if you need help checking technical or accessibility requirements. Course materials are supplied in English unless the course description says otherwise.

Cancellations and refunds

We do not offer discretionary change-of-mind refunds. If a problem is caused by an error on our part, contact us so we can investigate and put it right, including a refund where appropriate. This policy does not exclude or limit any cancellation rights or remedies you have under applicable consumer law, including for digital content that is faulty, misdescribed or not supplied as agreed.

If you buy as a consumer, a statutory cancellation period may apply. For UK online digital-content purchases this is normally 14 days from entering the contract. That right is only lost when the legal conditions are met, including your express request for immediate supply and your acknowledgement that the cancellation right will be lost when supply begins. Accessing a page or accepting these general terms alone does not automatically establish those conditions.

To cancel, report an error or ask for a refund, email hello@iso-academy.com with your name, order number, course and a brief explanation. A clear written statement is sufficient; the optional form below may help. We aim to respond within two business days. Where a refund is legally due, we will provide it within the applicable statutory timescale using the original payment method unless otherwise agreed.

Group training and consultancy

Bespoke training, consultancy and Compliance Cloud services are subject to the scope, pricing, service period and cancellation arrangements agreed in your written proposal or contract. The online course refund policy is not a substitute for those service terms.

Using this website

Information on this website helps you choose training and services. It is general guidance and does not replace the published ISO standard, your certification body’s requirements or advice specific to your organisation. Training completion does not itself certify an organisation’s management system.

Website and course materials are protected by intellectual property rights. You may use materials supplied to you for your own learning and any workplace use expressly permitted with the resource. You must not resell, publicly distribute or reproduce course content without permission.

Do not misuse the website, attempt unauthorised access, interfere with its operation or upload harmful content. We may take proportionate action to protect the service and other users where misuse occurs. Nothing in these terms excludes liability that cannot lawfully be excluded.

Third-party sites and services have their own terms. We use reasonable care to keep our information current; please tell us if you find an error. Our Privacy Policy explains how personal information is handled.

Questions or complaints

Email hello@iso-academy.com with the details so we can investigate. Nothing in these terms prevents you from exercising mandatory consumer protections in your country or bringing a claim in a court available to you under applicable law.

You can print or save this page for your records using your browser’s print function.